Refund policy

Refund & Return Policy

Because our coffee is a fresh, perishable product, we do not accept returns on opened coffee bags.

However, your experience matters to us.

If there is an issue with your order, please contact us within 7 days of delivery, and we will make it right.

This may include:

• Replacement product
• Store credit
• Refund (in certain cases)

Examples of eligible issues:

• Damaged package
• Incorrect item received
• Quality concerns

To request support, please email us at:
oldbirdcoffee@gmail.com

Please include:

• Your order number
• A brief description of the issue
• Photos if applicable
• Roast On Date

We stand behind our coffee and want you to enjoy every cup.